Exchange and Return Policy

At Pure On , we strive to provide the best purchasing experience and after-sales service to our customers, and we adhere to a clear and fair exchange and return policy in accordance with the e-commerce regulations in the Kingdom of Saudi Arabia.

First: Return before installation

The customer has the right to request cancellation of the order or return the product within 15 days of the date of receipt, provided that:

• The product must be unused.

• It must be in its original condition with all its accessories.

• It must be in its original packaging.

• It must not have been installed or turned on.

Second: Recovery after installation

Due to the nature of water purification and desalination devices, and after the installation and operation process is complete, the product cannot be returned, except in the case of a manufacturing defect covered by the warranty.

Third: Products that contain a manufacturing defect

In the event of a manufacturing defect, the device will be inspected by Pure On 's authorized maintenance team, and if the defect is confirmed, the device will be repaired or replaced according to the warranty terms at no cost to the customer.

Warranty Policy

Pure On provides a warranty on all devices against manufacturing defects, and the warranty starts from the invoice date.

The warranty includes:

• Repairing faults resulting from manufacturing defects.

• Replace parts damaged due to a manufacturing defect when necessary.

• If the device cannot be repaired due to a manufacturing defect, an appropriate solution will be provided in accordance with the company's policy.

Warranty not included

The warranty does not cover the following cases:

• Misuse or use contrary to operating instructions.

• Breakage or damage resulting from shocks or tampering with the device.

• Malfunctions resulting from electrical or water connections that do not conform to specifications.

• Maintenance or modifications performed by an unauthorized party.

• Consumables such as filters and membranes, whose lifespan depends on water quality and usage rate.

Maintenance service

Pure On provides maintenance and spare parts services for all devices purchased through the store.

• Maintenance appointments are coordinated with the customer.

• Fees may apply for visits or maintenance work not covered by the warranty, and these will be explained to the customer before the service is performed.

Contact us

For any inquiries regarding warranty, replacement, return, or maintenance, the Pure On customer service team is happy to assist you through official communication channels.

note

• This policy applies to all orders regardless of the payment method, including Tabby and Tamara. The payment method does not affect the customer's rights to warranty, exchange, or return in accordance with the regulations in force in the Kingdom of Saudi Arabia.